To ensure a maximum shopping
satisfaction of our customers and a best platform experience for sellers, all
users of Hataw.PH must abide to the preset rules and regulations below. Failure
to do so might lead to suspension or deletion of the user’s account. All
penalties are under the discretion of Hataw.PH --its website, admins and
employees. The system will not be judicially
liable for any losses in the following but not limited to; skus, promotions,
vouchers, potential that might lead due
to the suspension or deletion of the account.
Integral rules for customers:
1. The customer must use his
true personal information in registering to Hataw.PH including: name, credit
card details, address and shipping address, birthday and contact information.
All data collected will not be used or sold to any unofficial third party
2. The customer must not use
any fraudulent credit card information. Anyone caught will make his account
3. Customers are not allowed
to use any derogatory, misleading, racist, and foul language in Hataw.PH’s
official website and its official social media pages.
about the seller whether positive or negative.
5. Customers must not use any
phishing and/or scheming malwares to get hold of the following but not limiting
to; information of other customers or sellers, special promotions, discounts
and gift vouchers.
6. Customers are encouraged to
report other customers and/or sellers who are involved in any illegal
c. If a customer is promoting, instigating
social unrest within the Hataw community.
8. All customers must agree
that all refund policies though initiated by the website for customer
satisfaction, will be handled by the sellers. The administrators of the website
will act as mediators with the negotiations if the seller will be unresponsive
or not cooperating with the requests. Hataw.PH reserves the right to deny any
return requests if after the investigation the customer is found making
fallacious claims with the intent to abuse the refund policy of the website.
c. Location & Gender target
Integral rules for Sellers:
1. User qualification
Hataw.PH’s services are
provided solely to, and used solely by, individuals/corporation who are able to
sign legally binding contracts. Our services are not offered to users under the
age of 18 which is the legally binding age in the Republic of the Philippines.
Sensitive information about the users will not be given or sold to other
parties nor it cannot be used by other users of the services. Hataw.PH Inc. has
the right to suspend or terminate the user’s account at its sole discretion.
2. The information provided by
the user, not limited to the following must not:
* Be fraudulent, inaccurate or
* Infringe any third party
copyright, patent, trademarks, trade secrets or other proprietary rights or
rights to express or privacy in accordance with Republic Act 8293 or the
Intellectual Property Code of the Philippines and the International Copyright
Convention covering multiple foreign entities.
* Violate any applicable laws
or regulations (including but not limited to laws or regulations relating to
export controls, consumer protection, unfair competition, criminal law, anti-
* Discriminate or trade
practices / Fair trade law) in accordance with the existing criminal, civil,
and administrative laws of the Philippines;
* Contain racist, hate contents, and libelous
content in accordance to Cybercrime Prevention Act of 2012
* Have obscene, pornographic, gambling,
manslaughter, suicide content.
* Contain any virus that may
destroy, alter, delete, secretly intercept, give unauthorized access, or export
any of the system, data or personal data such as but not limiting to Trojan
horses, worms, time bombs, delete flies, Easter eggs, Spyware or other computer
3. Breach of contract
Hataw.PH may limit the user’s
activities, immediately remove the products, warn other users in the community about the sellers’s actions, warn,
suspend, indefinitely suspend or terminate the user's status and deny the user
the service of the company if:
(a) The user breaches any part
of the terms and conditions stated;
(b )The information given by
the user is fraudulent and or Hataw.PH cannot verify the information given ;
(c) Hataw.PH deems that the
user’s actions within the service will lead to any legal actions and potential
5.Limitation of Platform
Although Hataw.PH is a free
website without commissions/penalties, the company has the right to ammend or
remove the following but not limited to the following with due foreword to its
users prior to implementation:
5.1 Free use of website for selling.
5.2 Implementation of paid
advertisements to be used by sellers to boost their products on the website.
5.3 Blacklist/suspend/penalize the
account of sellers when faced with numerous concerns, complaints,
cancellations, returns, refund requests from the buyers in accordance with the
Republic Act 7394 or Consumer Act of the Philippines after careful due process
5.4 Give out free product creation
assistance to the sellers.
6. Logistics Limitation
7. Hataw.PH Scope of Service
Hataw. PH may temporarily
suspend its support and services in the event of the following but not limited
to to ensure the safety of its employees:
7.1. Event of force majeur such as
storm, calamity, volcanic eruption and earthquake.
7.2. National man-made calamities
such as coup de’ etat, political / military uprising and civil war.
8. Product, It is the responsibility of the
sellers to ensure that their products must:
8.1 Not be deliberately misleading
with the intention of confusing the buyers.
8.2 Not contain any images denoting
racism, crimes against humanity or promote social unrest.
8.3 Have the corresponding licenses /
certification to sell for Health and Beauty products and skus that are under
the copyright law. (i.e. Disney characters)
9. Product Creation Assistance Hataw.PH is committed in helping the
sellers succeed in their online business. The company will be extending the
creation of their skus provided the following:
9.1 The number of products to be
created must have a minimum of 50 products per session and a maximum of 500
products per session.
The product creation assistance may
include all or any of the following:
a. Photography of image
b. Editing and enhancement of images
c. Uploading of products
For Photography of images, the
sellers has to shoulder the transportation and lunch of Hataw.PH’s photography
team for the entirety of the photo shoot from the company’s office in Binondo
to the location of the shoot. All images of the product will be the property of
the sellers. The services of the above stated is 100% free and the sellers will
just be mandated to upload the products to Hataw.PH.
10. Order Management It is the responsibility of the
sellers to ensure the following to avoid cancellations:
10.1 All skus in their shop should
have adequate number of stocks.
10.2 Turn off all skus that don’t
10.3 All purchases must be packed in
a timely and orderly manner prior to pick up of the logistics provider.
10.4 All products must be in good
condition prior to the delivery.
11. Logistic Fees The shipping fees for each parcel
will be as stated below as approved between Hataw.PH and Fast 7:
a. Within Metro Manila:
i. 0-5 kls= 30 PHP
ii. Succeding per kilo = 10 PHP
b. Luzon Visayas Mindanao:
i. 1st kilo = 120 PHP
ii. Succeeding per kilo = 60 PHP
12. Other Logistic Fees:
Cash-on-Delivery Transaction Fees:
a. Within Metro Manila: 1% for every
completed COD Transaction
b. Outside Metro Manila: 3%
13. Delivery Policies: The logistics partner of Hataw.PH
will deliver the parcel within the specified number of days stated in the
product. In the event of unknown address, fail to deliver after 3 trials,
refuse to accept, the seller has to shoulder the following fees for return to
sender delivery on top of the original shipping fee:
a. Within Metro Manila: 50% of original shipping
b. Luzon Visayas Mindanao: 100% of original
Due to the current limitations
of Fast 7, all unclaimed parcels by the end users (buyers) will be returned to
the sellers after the following:
a. Original delivery within Metro Manila:
Within 48-72 hours once the parcel was brought back by the rider to the
sortation area of Fast 7.
b. Original delivery outside Metro Manila: This
will depend on the ability, limitations of LBC Solutions to Fast 7.
A detailed accounting form will be
generated weekly by the system for the last week’s sales. The sellers has to
request for a cash out and Hataw.PH will process the cashout within 3 banking
Hataw.PH will deposit via online
banking the payment for the purchases through this banks:
* Security Bank
In the event that a sellers don't
have a bank account on any of the banks, Hataw.PH will prepare a cheque cashout
for that particular sellers.
15. Refund Policy In the event of a return and refund
scenario, Hataw.PH will investigate as to which party is at fault for a
defective / broken product which led to the return and refund request if the
product is still under the 7 days return policy of Hataw. The process is as
Buyer Fault: Hataw.PH will deny the
Seller Fault: Hataw.PH will approve
the claim and the payment of the customer will be refunded by Hataw.PH once the
seller confirms that they have received the defective/broken product. In the
event of replacement if agreed by the seller, no refund will be made. The
delivery fee of the returns must be shouldered by the sellers.
Logistics Fault: Hataw.PH will refund
the payment of the customer. Hataw.PH will then pay the transaction to the
‘SMASH IT!’ POLICIES/GUIDES
1. Registration of Account
Create an account including
a. NAME: It must be REAL and COMPLETE. It must not be the name of anything/anyone. It must not indicate numbers or any special
c. MOBILE NUMBER: It must be your PERSONAL contact, Virtual/third party numbers are not allowed (if
proven using those, your entry will be automatically voided.).
No mandatory requesting of friends’ numbers (the
helper should be the one who will register of an account)
2. Verification Process
After smashing your chosen
item/s, we will randomly contact smashers who helped you, to verify and confirm
if the accounts used are LEGIT. Make sure that they’re all attended. If failed to do so within 24 hours, your entry
will automatically be invalidated.
3. Sharing with friends
Inviting friends (especially
the NEW ones) to join with you smashing, will contribute a big help to cut down
the price of your chosen item/s until it makes zero amount and get it for FREE.
4. Collection of Shipping Fee
To all smashers, please be
reminded that the items we’re offering through ‘Smash It!’ are 100% FREE.
However, upon claiming your prizes, there’s shipping fee applied: Within Metro Manila: 30 pesos for 1-5 kg. of
package, however, there's additional 10 pesos for every succeeding weight.