Here at Hataw.PH we take pride in the quality of the products that we are selling online, thus we are giving out a hassle free shopping with our Hataw Return and Refund Policy:
1. For any refund / return / replacement requests, please contact the merchant first for smoother transaction. In the event that the merchant is unresponsive or does not want to cooperate, please contact our customer excellence team and we will mediate for you.
2. For any external damage you must to report it to us via call, or email together with the picture of the actual product, the box of the product, and the parcel packaging and we will investigate on your claim. We will provide feedback to you within 48-72 hours upon submission of the needed pictures.
3. For any internal or performance damages ( for electronics and appliances) you have 7 days warranty to report the product to us and we would be happy to help you. Kindly send as well a video of the product not working together with images of the box of the product, and the parcel packaging. We will provide feedback to you within 48-72 hours upon submission of the needed videos and pictures.
4. Kindly take note that for your refund request to be processed, you have to ship back the defective or broken product to the address that we will be providing you. We will not be able to process any refund, or replacement until the merchant confirms that the product has been received back by them.
5. You have to initially shoulder the ship back costs. Don’t worry though, we will be including the ship back cost to your overall refund costs.
6. What you cannot return. For health, and sanitary purposes, we will not be allowing any returns or refunds for the following items:
b. Make up products and applicators
c. Sensual products and toys
d. Vitamins, Supplements if seal was broken
e. Any products that has a return reason of “change of mind.”
7. All refunds once approved and processed will go to your Hataw Wallet which you can cash out to our partner banks or make an online transfer if you do have bank accounts on any of our partner banks. We are also working on partnering with your friendly pera padala companies so you can cash it out to their branches near you.
8. In order to protect both our buyers and merchants, any refund, return or replacement requests will be thoroughly investigated by our customer excellence team.
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